- Orders for stock items are normally shipped the next working day. However, there may be delays in postage during particularly busy periods.
- Please note: all sleeping bags are made to order so they are fresh for you. Please allow a few working days for us to make your bag.
- If you need your gear to be delivered by a certain date, please contact the sales team before placing your order or add a note in the comments field of your order. We’ll do our best to help you.
FREE STANDARD SHIPPING
- We offer free Australia Post eParcel standard shipping for all Australian orders made via www.oneplanet.com.au
- We offer flat-rate express shipping via Australia Post Express.
- When your order is dispatched, you will receive a tracking number from Australia Post which allows you to track your delivery online and via the Australia Post Mobile App. (Please note: delivery to remote regional areas and during peak posting times can be slower.)
- Extreme weather, covid-19 and natural disasters have caused delays within the Australia Post network, please view latest domestic delivery times here.
- If you need an item pronto, please call the team on +61 3 9311 5244 and we will endeavour to find a solution. (Additional costs may apply.)
CLICK & COLLECT
- Sunshine factory – we offer click & collect services from our Sunshine factory. Orders will be ready for collecting in one or two business days, and you will be notified via email or phone. Our factory is open 9 am until 4 pm from Monday to Friday only – not on weekends. The factory is at 650 Somerville Road, Sunshine West and there is car parking available. Please follow the signs and ring the doorbell when you arrive.
- The ONE PLANET shop – we offer click & collect services from the Melbourne CBD at the ONE PLANET shop at 377 Little Bourke Street, Melbourne, open seven days. Before coming, phone (03) 9670 7070 to check opening hours. Upon arrival, let staff know you’re there to pick up your click & collect order.
- All click & collect orders are shipped from our Melbourne factory. Our down sleeping bags are manufactured fresh to order, so may take an extra few days.
- Contact our Melbourne factory on (03) 9311 5244 for any processing and administration questions.
Rest of the world
- We offer a flat-rate shipping charge to New Zealand, North America and Western Europe. For all other areas, the ONE PLANET sales team must quote for delivery.
- Simply contact us and let us know your address and required products and we can advise how to proceed.
- International freight charges do not include any applicable import duties, taxes or duties applied to the purchaser in the country to which it is sent.
- We do not accept international exchanges, return’s must be shipped at the customers expense.