- Orders for stock items are normally shipped the next working day. However, there may be delays in postage during particularly busy periods.
- Please note: all sleeping bags are made to order so they are fresh for you. Please allow a few working days for us to make your bag.
- If you need your gear to be delivered by a certain date, please contact the sales team before placing your order or add a note in the comments field of your order. We’ll do our best to help you.
FREE SHIPPING & EXPRESS SHIPPING
- We offer free Australia Post eParcel standard shipping to for all Australian orders made via www.oneplanet.com.au
- We offer flat rate Express shipping via Australia Post Express
- When your order is dispatched, you will receive a tracking number from Australia Post allowing tracking of your delivery online and via the Australia Post Mobile App. Please note: delivery to remote regional areas and during peak posting times can be slower than this.)
- If you need an item pronto, please call the team on +61 3 9311 5244 and we will endeavour to find a solution. (Additional costs may apply.)
CLICK AND COLLECT
- Sunshine Factory – we offer click & collect services from our Sunshine factory, Orders are ready for collecting in 1-2 business days, you will be notified via email or phone. Our factory is open 9am until 4pm Monday to Friday only (not on weekends). Located at 650 Somerville Rd Sunshine West with car parking available, please ring the door bell and follow the signage upon arrival.
- The ONE PLANET shop – we offer Melbourne CBD click & collect services from the ONE PLANET shop at 377 Little Bourke St Melbourne, open 7 days. Phone 03 9670 7070, please check opening hours and upon arrival notify the staff of your click & collect order.
- All Click & Collect orders are shipped from our Melbourne Factory, Our down sleeping bags are manufactured fresh to order (so may take an additional few days).
- Contact our Melbourne Factory on 03 9311 5244 for any processing and administration questions.
Rest of the world
- We offer a flat range shipping charge to New Zealand, North America and Western Europe, For all other locations, the ONE PLANET sales team must quote for delivery.
- Simply contact us and let us know your address and required products, we can then advise the best course of action.
- International freight charges do not include import duties, or the taxes or duties applied to the purchaser in the receiving country.