How to make a return

There are two options for returning One Planet products to us for warranty assessment or return. Both require your item to be immaculately clean and dry: soiled goods are nasty to our staff and our machines.

  • Return the item in person. Just call the team and drop around to the factory with your product and the returns form.
  • Send your product and a completed copy of the returns form to the factory for assessment. Our team of gear heads will determine the best course of action and get in touch by phone or email.

We are not responsible for items missing in transit. When returning your goods, we suggest using a mail service that allows insurance/tracking. Please allow ample time for the team to assess, repair and return your product.

If you are interested in repairing another manufacturer’s products or customising our gear, call us and we will direct you to our custom work partner.

Download Returns form