Servicing, Washing & Repairs

At ONE PLANET we believe that our responsibility towards your gear continues even after it leaves our factory. Our professional Servicing Washing & Repairs of outdoor equipment and gear includes tents, sleeping bags, rainwear, and apparel. A little TLC goes a long way towards keeping you safe, warm and happy in the outdoors, extending the working life of your favourite products and ensuring your gear performs as new for years and years. Whether it’s an accident, a busted zip, a hungry antechinus or just years of hard yakka, we’re here to help.

If you are located in New Zealand, we have a repairer in Christchurch. Please contact us directly.

What services do we offer?

Please view our complete price list below. If you can’t find what you’re looking for, please contact us directly. Please note: we do not make one-off modifications and design changes to our gear.

How to make a return?

Download and fill out our returns form, then send your gear directly to our Melbourne factory at 650 Somerville Rd, Sunshine West. You can also drop gear off at our Melbourne store: 377 Little Bourke St, Melbourne, 3000.

We care about the health and safety of our employees and the longevity of our machinery, so please ensure your gear is clean and dry before sending it in.  A cleaning and disinfection charge may apply for soiled equipment.

Quotations

We can’t quote for repairs and servicing until we’ve seen your gear. Once our repairs team have inspected your equipment, we’ll contact you with a quote.

What’s the turn-around time?

Our repairs, washing and servicing processes take ten working days. Please leave additional time for postage in both directions or pick-up.

For more information about the servicing process, please read our FAQs.

How do I pay?

Once a quote has been accepted and the work completed, we’ll contact you with an invoice for payment prior to sending it back to you.

Washing gear

Seam repair

Washing pack

Sleeping bag repair


 

Download Returns form

To make the most of our services, please view the price list below.

SERVICE COST (inc GST)
DOWN SLEEPING BAGS
Patches and repairs Quote upon inspection ONE PLANET
Zip and slider replacement Quote upon inspection ONE PLANET
Wash $85 Any brand
Wash and reapply DWR (Durable Water Repellency) $100 Any brand
Wash and add 100-150 g of down $125 ONE PLANET
Wash and reapply DWR, add 100-150 g of down $150 ONE PLANET
SYNTHETIC SLEEPING BAGS
Wash $60 Any brand
Patches and repairs Quote upon inspection ONE PLANET
Zip and slider replacement Quote upon inspection ONE PLANET
TENTS
Patches and repairs (on inners, flies and floors) Quote upon inspection ONE PLANET
Zip and slider replacement Quote upon inspection ONE PLANET
Pole: fix section Quote upon inspection ONE PLANET
Pole elastic: replace $19/pole, $49/set ONE PLANET
Seam seal: reapply on fly Quote upon inspection ONE PLANET
Floor: recoat PU waterproofing $60 ONE PLANET
Replace inner, fly or pole set Quote upon inspection ONE PLANET
DOWN WEAR
Wash and reapply DWR (1 item) $49 Any brand
Patches and repairs Quote upon inspection ONE PLANET
Zip and slider replacement Quote upon inspection ONE PLANET
RAINWEAR
Wash and reapply DWR (1 item) $35 Any brand
Wash and reapply DWR (2+ items, price per unit) $19 Any brand
Patches and repairs Quote upon inspection ONE PLANET
Zip and slider replacement Quote upon inspection ONE PLANET
Hook & loop replacement Quote upon inspection ONE PLANET
Seam sealing reapplication Quote upon inspection ONE PLANET
PACKS
Pack wash $60 ONE PLANET
Patches and repairs Quote upon inspection ONE PLANET
Panel section replacement Quote upon inspection ONE PLANET
Zip and slider replacement Quote upon inspection ONE PLANET
Harness replacement: EXACT FIT (shoulder straps, lumbar pad, hipbelt) $205 ONE PLANET
Harness replacement: EXACT FIT MID (shoulder straps, lumbar pad, hipbelt) $155 ONE PLANET
Harness replacement: Daypack (shoulder straps) $27.50 ONE PLANET

 


 

FAQs

  • We repair and service all ONE PLANET gear.
  • We do not repair other brands of equipment. (However, we will wash and reapply DWR to sleeping bags, down wear and rainwear made by other manufacturers.)
  • We do not customise gear.
  • It is an offence to post goods that are wet or house infectious substances – mould, fungi, Anthrax, whatever. Please ensure your gear is as clean as possible before you send it in.
  • To meet health regulations, all gear must be clean when sending it in for repair or a cleaning charge will apply.
  • We reserve the right to return your gear without servicing it.