A ONE PLANET warranty is carried on all products in our range. This covers against defects in materials and workmanship for a period of:
Ten years for WATERLOC® canvas rucksacks;
Five years on all other products (except footwear, zips and Dyneema® fabrics);
One year on footwear, Dyneema® composite fabric, all zips and zip sliders.
We use the highest quality materials available to us at the time of manufacture and are confident our products will exceed your expectations. However, it would be remiss not to mention a couple of points.
All materials begin breaking down from the day they are made. The speed of this is outside our control. The environment in which a fabric is used, stored and how it is cared for will affect the workable life of both the fabric and the product. In general, our lightweight products are not as durable as their heavier counterparts.
We use brand-name zips throughout our range, which come with a manufacturers’ warranty of one year. We can replace and repair zips throughout the life of your product. (Reasonable costs may apply.)
If your product fails due to wear and tear, accident or negligence, we will happily repair it.
In all ONE PLANET warranty cases, we always prefer to repair than replace. So whatever the challenge, let’s chat!