Servicing, Washing & Repairs

At ONE PLANET we believe that our responsibility towards your gear continues even after it leaves our factory. Our professional Servicing Washing & Repairs of outdoor equipment and gear includes tents, sleeping bags, rainwear, and apparel. A little TLC goes a long way towards keeping you safe, warm and happy in the outdoors, extending the working life of your favourite products and ensuring your gear performs as new for years and years. Whether it’s an accident, a busted zip, a hungry antechinus or just years of hard yakka, we’re here to help.

If you are located in New Zealand, we have a repairer in Christchurch. Please contact us directly.

What services do we offer?

Please view our complete price list below. If you can’t find what you’re looking for, please contact us directly. Please note: we do not make one-off modifications and design changes to our gear and there are some items we don’t service or repair, if unsure, please get in contact prior to sending the item

How to make a return?

Download and fill out our returns form, then send your gear directly to our Melbourne factory at 650 Somerville Rd, Sunshine West. You can also drop gear off at our Melbourne store: 377 Little Bourke St, Melbourne, 3000.

We care about the health and safety of our employees and the longevity of our machinery, so please ensure your gear is clean and dry before sending it in.  A cleaning and disinfection charge may apply for soiled equipment.

Quotations

We can’t quote for repairs and servicing until we’ve seen your gear. Once our repairs team have inspected your equipment, we’ll contact you with a quote.

What’s the turn-around time?

Our repairs, washing and servicing processes take ten working days. Please leave additional time for postage in both directions or pick-up.

For more information about the servicing process, please read our FAQs.

How do I pay?

Once a quote has been accepted and the work completed, we’ll contact you with an invoice for payment prior to sending it back to you.