Servicing, Washing & Repairs
If you are located in New Zealand, we have a repairer in Christchurch. Please contact us directly.
What services do we offer?
Please view our complete price list below. If you can’t find what you’re looking for, please contact us directly. Please note: we do not make one-off modifications and design changes to our gear and there are some items we don’t service or repair, if unsure, please get in contact prior to sending the item
How to make a return?
Download and fill out our returns form, then send your gear directly to our Melbourne factory at 650 Somerville Rd, Sunshine West. You can also drop gear off at our Melbourne store: 377 Little Bourke St, Melbourne, 3000.
We care about the health and safety of our employees and the longevity of our machinery, so please ensure your gear is clean and dry before sending it in. A cleaning and disinfection charge may apply for soiled equipment.
Quotations
We can’t quote for repairs and servicing until we’ve seen your gear. Once our repairs team have inspected your equipment, we’ll contact you with a quote.
What’s the turn-around time?
Our repairs, washing and servicing processes take ten working days. Please leave additional time for postage in both directions or pick-up.
For more information about the servicing process, please read our FAQs.
How do I pay?
Once a quote has been accepted and the work completed, we’ll contact you with an invoice for payment prior to sending it back to you.
Download Returns form
To make the most of our services, please view the price list below.
SERVICE | COST (inc GST) | |
DOWN SLEEPING BAGS | ||
Patches and repairs | Quote upon inspection | ONE PLANET |
Zip and slider replacement | Quote upon inspection | ONE PLANET |
Wash | $85 | Any brand |
Wash and reapply DWR (Durable Water Repellency) | $100 | Any brand |
Wash and add 100-150 g of down | $125 | ONE PLANET |
Wash and reapply DWR, add 100-150 g of down | $150 | ONE PLANET |
SYNTHETIC SLEEPING BAGS | ||
Wash | $60 | Any brand |
Patches and repairs | Quote upon inspection | ONE PLANET |
Zip and slider replacement | Quote upon inspection | ONE PLANET |
TENTS | ||
Patches and repairs (on inners, flies and floors) | Quote upon inspection | ONE PLANET |
Zip and slider replacement | Quote upon inspection | ONE PLANET |
Pole: fix section | Quote upon inspection | ONE PLANET |
Pole elastic: replace | $29/pole, $69/set | ONE PLANET |
Seam seal: reapply on fly | Quote upon inspection | ONE PLANET |
Floor: recoat PU waterproofing | $60 | ONE PLANET |
Replace inner, fly or pole set | Quote upon inspection | ONE PLANET |
RAINWEAR | ||
Wash and reapply DWR (1 item) | $35 | ONE PLANET |
Wash and reapply DWR (2+ items, price per unit) | $21 | ONE PLANET |
Patches and repairs | Quote upon inspection | ONE PLANET |
Zip and slider replacement | Quote upon inspection | ONE PLANET |
Hook & loop replacement | Quote upon inspection | ONE PLANET |
Seam sealing reapplication | Quote upon inspection | ONE PLANET |
PACKS | ||
Pack wash | $60 | ONE PLANET |
Patches and repairs | Quote upon inspection | ONE PLANET |
Panel section replacement | Quote upon inspection | ONE PLANET |
Zip and slider replacement | Quote upon inspection | ONE PLANET |
Harness replacement: EXACT FIT (shoulder straps, lumbar pad, hipbelt) | $205 | ONE PLANET |
Harness replacement: EXACT FIT MID (shoulder straps, lumbar pad, hipbelt) | $155 | ONE PLANET |
Harness replacement: Daypack (shoulder straps) | $27.50 | ONE PLANET |
FAQs
- We repair and service all ONE PLANET gear.
- We do not repair other brands of equipment.
- We do not customise gear.
- It is an offence to post goods that are wet or house infectious substances – mould, fungi, Anthrax, whatever. Please ensure your gear is as clean as possible before you send it in.
- To meet health regulations, all gear must be clean when sending it in for repair or a cleaning charge will apply.
- We reserve the right to return your gear without servicing it.