Returns & Exchanges
Orders from www.oneplanet.com.au may be returned within 14 days of order arrival. Purchases made through the ONE PLANET shop or other retailers must be returned to the point of purchase.
Simply send the goods, original receipt and completed returns form to the ONE PLANET factory, 650 Somerville Rd, Sunshine West, 3020, Victoria. Please Note: returned product must be unused, unworn and in its original packaging with all tags still intact.
We will cover the cost of sending out replacement items, but not the postage for returning goods to the ONE PLANET factory. We are not responsible for items missing in transit. When returning your goods, we suggest using a mail service that allows tracking.
Change of mind returns:
If you’re not completely satisfied with your ONE PLANET purchase. You’re welcome to exchange the size or product or return for a full refund.
Damaged goods or incorrect order:
If your order arrives damaged, incomplete or incorrect, please contact the ONE PLANET team via our contact us form.
If you place an online order and change your mind, please call the sales team as soon as possible. We will help to cancel your order and process an exchanges or refund.
Repairs and Servicing
For repairs, TLC and service on your gear, please visit our Servicing, Washing and Repairs page.